Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship only within the United States.

2. How long does it take to process my order?

Orders are processed within 1–3 business days (Monday through Friday) after payment has been successfully received.

3. How long does shipping take?

We offer Standard Shipping, with an estimated delivery time of 3–7 business days (Monday through Friday) after your order has been shipped.

4. How much does shipping cost?

We charge a flat shipping rate of USD $6.00 for all orders within the United States.

5. How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number so you can monitor your shipment.

6. What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.

7. Can I cancel or change my order?

Orders may be canceled or modified only if they have not yet been processed or shipped. Please contact us as soon as possible if you need to make changes.

8. What is your return policy?

We accept returns within 30 days of delivery for eligible items that are unused, unworn, and in their original condition. Please see our Return & Refund Policy for complete details.

9. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are processed to your original payment method within 5–10 business days.

10. What should I do if my order arrives damaged or incorrect?

Please contact us within 7 days of delivery with your order number and photos of the item. We'll work quickly to resolve the issue.

11. Do you offer exchanges?

We do not currently offer direct exchanges. If you need a different item, you may return your eligible purchase for a refund and place a new order.

12. How can I contact CloverMadeJewelry?

Email: Admin@clovermadejewelry.com

Phone: +1 (231) 493-4107

Address:
19500 14 Mile Rd, Unit B2
Big Rapids, MI 49307
United States

13. What are your customer service hours?

Our customer support team is available Monday through Friday during regular business hours. We strive to respond to all inquiries within 1–2 business days.